Privacy Policy


Information We Collect
Steeplechase Homeowners Association collects the following types of information from our residents and website visitors:
  • Contact Information: Name, phone number, email address, and mailing address of residents.
  • Property Information: Address and ownership status within the HOA.
  • Payment Information: If applicable, we may collect payment details, such as credit card numbers for processing HOA fees or other related transactions.
  • Communication Preferences: Opt-in and opt-out choices for SMS and email communications.

How We Collect Information
We collect information in the following ways:
  • During in-person interactions and HOA meetings.
  • Via email communications.
  • Through online payment forms on our HOA website.

​How We Use Your Information
We use collected information for the following purposes:
  • To manage HOA operations and communicate with residents regarding community updates, meetings, and policy changes.
  • To send SMS and email notifications, including emergency alerts, maintenance updates, and payment reminders.
  • To process payments related to HOA dues and other services.

How We Protect Your Information
  • We implement industry-standard security measures, including encryption and access controls, to protect user data from unauthorized access or sharing.

Information Sharing and Disclosure
  • Customer information is never sold to or shared with third parties/affiliates for marketing or promotional purposes.
  • We may share information with third-party service providers only for essential business functions, such as payment processing or legal compliance.
  • All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.

Opting Out of Communications
Residents can opt out of communications at any time:
  • SMS / Text Messages: ​To unsubscribe, reply STOP to any text message.
  • Phone Calls: To request removal from call lists, email us at [email protected] or call us at 256-964-3232.
  • Emails: To request removal from email lists, use the unsubscribe link provided in the email, email us at [email protected], or call us at 256-964-3232.

Accessing and Updating Your Information
Residents can request access to their information or request changes at any time:
Questions
For any questions or concerns regarding this Privacy Policy, please contact us at [email protected] or at 256-964-3232.